Terms And Conditions 

Conditions of Use


  1. Format of the Contract

  2. Description and price of the goods

  3. Payment

  4. Delivery

  5. Your right of Cancellation

  6. Refund Policy

  7. Warranty

  8. Returns

  9. Images

  10. Governing Law and Jurisdiction

  11. Fitting Supplied Parts

  12. Alternative

  13. The Parts We Supply

  14. Testing Spare Parts

  15. Advice Given via E-Mail or any other means

  16. Price Beater

  17. Reward Points

  18. Part Recognition

  19. Ordering and Payment

  20. Postage and Packing

  21. Same Day despatch

  22. Extended Warranty

  23. Liability

1. Format of the Contract 

These terms and conditions of sale apply to all goods supplied by Crystal TV Spare Parts via TVSpareParts.co.uk. The website is governed by the following terms and conditions; they do not affect your statutory rights. 

Any order placed by you for goods advertised on our website is an offer by you to purchase the goods selected in your order. No contract exists between you and us for the sale of any goods until we have received your order and accepted it (which we may do at our discretion). We will send you an order acknowledgement shortly after you place your order, notifying you that we have received your order. This acknowledgement is not notification that we have accepted your order. 

The contract is formed when we despatch your order, you are notified via email of despatch of your order. 

The contract is subject to your right of cancellation. 

We reserve the right to refuse despatch of your order in the following circumstances: 
- You have not paid, or the total amount of the order has not cleared. 
- We have insufficient stock to deliver the products you have ordered; this includes that caused by stock errors. 
- One or more of the products you ordered was listed at an incorrect price due to a typographical error. 
- If unforeseen circumstances have prevented us from physically locating your item after 7 working days. 

If we do cancel your order you will be notified via e-mail or telephone and you will receive a full refund promptly, in any event this will not exceed 30 working days. 

Crystal TV Spare Parts may change these terms of sale without notice to you in relation to future sales. 

2. Description and price of the goods

We have taken care to describe and show items as accurately as possible. Despite this, slight variations in items may occur. We provide you with product information on TVSpareParts.co.uk. If there is anything which you do not understand, or if you wish to obtain further information, please contact our Customer Services team using our contact us page. 

Every effort is made to ensure that prices shown on TVSpareParts.co.uk are accurate at the time of placing your order. If, by mistake, we have under priced an item we will contact you and offer you the following three options: 1 - placing a new order at the correct price for those goods; 2 - cancelling the whole of your order; or 3 - Cancelling your order for the mis-priced goods and reconfirm your order for the correctly priced goods. 

If you do not choose one of the 3 available options within 14 days, your order will be cancelled or the under priced item will be removed from your order. If any payment has been made by you, you will be credited back to your original payment method. 

If within 14 days of accepting your order we discover that all of the goods are unavailable, we will contact you and advise that we may cancel your order and refund or re-credit you within 7 working days. The refund will be credited back to your original payment method. 

If within 7 days of accepting your order we discover that some but not all of the goods are unavailable, we will contact you and offer you the option of cancelling the whole order or amending your order to a substitute alternative. If you do not choose a substitute alternative within 14 days, the unavailable item will be removed from your order and we will deliver the available goods. If any payment has been made by you, you will be credited back to your original payment method. 

The price of an item does not include the delivery charge, which will depend on the delivery method you choose and which country. 

All our products are used (reclaimed or used) unless stated otherwise. 

3. Payment 
Payment can be made by any of the options advertised on our website. Payment shall be due before delivery. If payment fails your order will be cancelled. 

Please be aware that if you are using Paypal as your payment method we reserve the right to not ship to unconfirmed addresses. 

There will be no delivery until clear funds have been received.

4. Delivery 
Delivery will be made to the address specified when you complete your order. 

Where products are shown as having a possible despatch delay associated with that item, any postage time estimates are based on when the item is ready for despatch from our warehouse. Any indicated cut off times on the website for same day despatch do not apply for these items. 

Orders placed before the specified cut off time will be processed and delivered as per your request, providing further security checks are not required and all goods are available. 

If delivery cannot be made to your address for reasons under Crystal TV Spare Parts security policies you will be informed as soon as possible. 

If you refuse the delivery of your order for reasons under the Distance Selling regulations or you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations, Crystal TV Spare Parts  will refund or re-credit you within 14 days for any sum that has been paid by you or debited from your credit card for the goods. By exercising you right to cancel you are required to return the goods to Crystal TV Spare Parts. 

We make every effort to deliver the goods as soon as possible after your order has been accepted. However, Crystal TV Spare Parts will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this event, Crystal TV Spare Parts will inform you of any delay as soon as possible. 

Upon receipt of your order you will be asked to sign for the goods received. If the package does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery then please sign for the parcel as �UNCHECKED�. Failure to do so may affect any warranty claims that you make thereafter. 

Ownership of an item will not pass to you until we have delivered the item to you (either directly, or by leaving it in a safe place or with a neighbour). When an item is delivered the risk of damage to or loss of the item passes to you. 

5. Your right of Cancellation 
For sales within the EU, you have the right to cancel your contract with Crystal TV Spare Parts  at any time up to 14 working days after you receive the goods, in line with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. To cancel your contract in this time frame you must notify us in writing, either by post or by using our Returns system. Please note that it may not always be possible to cancel your order before it has been despatched from our warehouse. 

You have 14 days to return the item(s) to us from the point you request to return the item(s). 

Should you wish to cancel your contract after the goods have been delivered to you, you will be responsible for returning the goods to Crystal TV Spare Parts at your own cost. Please follow our returns on-line procedure.

You will be credited for the goods within 14 days of us receiving the goods back in our possession or proof of postage being received. 

Should you return an item you have installed, we will charge you a fee based on demisted value, this is �6.60 per item. 

Certain products we sell are not allowed to be returned, please read our Returns section for more information. 

6. Refund Policy 

If you are eligible for a refund, we will refund you back to the payment method you used when you originally paid for your order. Please note: It is your responsibility to notify us of any changes to your card details i.e. you no longer have that account. 

7. Warranty 
All used items supplied by Crystal TV Spare Parts have a 45 day warranty period from the date the goods were delivered. This warranty does not affect your statutory rights as a consumer. If goods develop a defect during the 90 day warranty period, you should follow the Returns procedure. 

Our aim is that the part will arrive in full working order, if for any reason the part is Dead on Arrival or has a fault that we missed, we will guarantee to replace the board or refund in full if a replacement can't be found. Beyond this initial guarantee, we can't make any further guarantee whatsoever due to the complexity of some devices used within Plasma and LCD televisions. If the diagnosis of the fault is incorrect, fitting a part may result in that part being instantly destroyed or failing within days by what caused the original board to fail. 

Please note that the warranty does not apply to damaged or faulty items sold for spares or repairs. The warranty also does not cover you for any defects in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, poor installation, use otherwise than in accordance with its intended use, failure to follow the manufacturer's or supplier's instructions, or any alteration or repair carried out without Crystal TV Spare Parts LTD's prior written approval. 

8. Returns 

Please note all relevant information pertinent to returning an item that is required to be presented to you in accordance with UK Law is printed on the bottom of the packing slip which is included in the box with your order. 

Please note, for products that say Returns are NOT allowed, the item is sold as seen, this could mean the item is sold as faulty, or sold with a known fault, in either case no returns are allowed for any reason. 

Please note, for products that say Unwanted Returns are NOT allowed, this is due to the product being repaired at point of purchase making this a custom item. 

Notification of your intent to return an unwanted item to us must be made via e-mail, order note or support ticket within 14 days of your receipt of the item. 

The buyer must pay for all associated return postage costs. 

The buyer must take reasonable care of the item while it is in their possession, failure to do so can result in no refund being offered. 

You are entitled to test the item and install it, however, installing the item into a TV configuration that the board was not intended for will void your entitlement to a return. 

Under our 90 day standard faulty warranty you have 90 days from receipt of the item to notify us of a fault, you then have a maximum of 7 days for UK claims and 14 days for international claims to return an item that develops a fault. If the item is not returned within the period, your claim is void and you are unable to claim again. 

If the goods you have returned are found to be fully working by our trained technicians the goods will be held on site securely for a period of 28 days, should you want the item back you will need to pay for all postage costs to have the item returned to you. 

Where applicable under UK Law, all returns must adhere to our returns policy and instructions. 

If you receive goods that are faulty or damaged on arrival you must notify us within 14 working days of receipt of the item. 

In the unlikely event of you receiving goods that do not work upon arrival with you, you must notify us within 14 working days of receipt of the item. 

In the unlikely event of you receiving a damaged product you should notify us within 14 working days of receipt of the item. 

If, by mistake we supply you with the incorrect item you must notify us within 14 working days of receipt of the item. 

If you wish to return and unwanted product in line with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you must notify us in within 14 working days of receipt of the item. 

If, by mistake we supply you with extra items you must notify us immediately. If you do not adhere to this procedure and are found to be in possession of goods that you have not paid for, you will be charged for the goods. 

Return requests submitted 14 days after receipt of the item are outside of the remit of The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and therefore the acceptance of your return request is wholly at our discretion. Any returns accepted outside of The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 may be subject to a restocking/processing charge of �6.60 (inc VAT) per item returned. 

When returning items that fall under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, we request that you take reasonable care of the item while it is in your possession. In this case we suggest that you use our original postage boxes as we deem those to be adequate protection for the item. 

Where returning items outside the remit of The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, we insist on items being sent in accordance with our returns policy, the part must arrive back to us in the condition it was sent in. Failure to adhere to these guidelines may see your return refused and no monies returned. If you ignore our stipulation that all returns must be sent using a signature on delivery service and choose to return the item without insurance and tracking and the part is lost in the post or damaged in transit, we will not refund the cost of the item or your postage. 

For returns that fall outside of the remit of The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, refunds will be offered as store credit and any postage refund is at our discretion. 

Please note in all cases of returning goods to us, you must pay to return the item to us. 

You must fill out our returns form, this is your formal notification to return an item and must be done. If you fail to do this you risk seriously delaying the returns procedure or even resulting in your return not being processed. 

For your peace of mind, please return your package using a signed for service, we can not be held liable for returns where the product has not been returned to us. 

Where you are liable for outbound postage refund, you will only be refunded for our standard shipping option which is our tracked 48 service at £4.50, should you select premium shipping, you will only be refunded for the standard shipping option. 

Where we are liable to refund postage costs we will, however we will only refund a fair and true cost of returning the item, please do not use a courier as all domestic returns can be returned for less than £5 and as such this is our limit when returning postage costs. Return postage costs over £5 will not be paid, the maximum you will receive is £5. 

9. Images 

While we do endeavour to ensure the correct image is displayed at all times, please remember that product images are for illustrative purposes only and may differ from the actual product. All our images are copyrighted. 

10. Governing Law and Jurisdiction 
These terms of sale and the supply of the goods will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from the contract. 

11. The Parts We Supply 

All items sold on our website are used we may also call them reclaimed. All our used parts are passed through a rigorous testing procedure to ensure the best quality spare parts are sold. 

12. Testing Spare Parts 
Our used parts are either sourced from a TV where one board within the TV has failed but all other boards are known to be working, i.e. a PSU has failed or an inverter transformer has failed. Some parts are removed from fully working Plasma or LCD TVs where the screen has either failed or suffered an impact. Due to the boards not being originally packaged as spare parts and have already been fitted, it is illegal to sell these products as new. Although not new, many of the parts we supply have had little use. 

13. Advice Given via E-Mail or any other means 
Please note that all the advice we give via E-Mail or on our Forum is based on our best guess. While we recognise that we are qualified to give a diagnosis it would be impossible to give a 100% certain diagnosis without physically testing your TV. Our advice is often given based on known faults and patterns of faults for certain set or based on what information you can give us. We would then suggest what part we would suspect to be faulty, however, we can't guarantee that this would solve the problem or indeed be the only problem within your TV set. If we recommend a part and it doesn't fix the fault you are entitled to return the item for a full refund. 

14. Part Recognition 

We take great pride in our online shop. We are the only website to list their parts by the set they are for. We designed it this way to make it easier to find the part you are looking for, while you can search for the part number you need using our search box, sometimes the part number may be missing and by listing the parts by the set they are from you can quickly do a visual comparison of your part to others available for your TV. However, please remember that parts are often common through many different TV sets and if it is possible, it is important to search for all part numbers using our search to see if the part is listed in another model of TV. The shop can return information specific to your particular TV together with manufacturers part numbers, board numbers and photographs to help you identify the correct part. Should you still have problems, please use our Contact Us form which may be found on the Contact Us page and also there is a link on all pages. It is your responsibility to be sure the part you purchase is correct as we can't refund your postage costs if you order the wrong part. 

15. Ordering and Payment 

Our web site is fully e-commerce enabled, allowing you to place an order on-line and pay using your credit/debit card through our payment gateway partner PayPal. You do not need a PayPal account to use our web site. PayPal is capable of processing many different types of card. You may also use the PayPal cheque payment system but please be aware that parts will not be despatched until the cheque payment is cleared by PayPal, which can take up to 7 days. Credit/debit card payments are instant. Please Note: We do not store any credit or debit card details on our web site. Your payment transaction is processed by PayPal. 

16. Postage and Packing 

Postage and packing are charged on the total weight of your order. The website will calculate the charge automatically and it will be shown in your Shopping Basket, this price is final and non negotiable. 
Please note that the postage price includes all costs associated with despatching your order, this includes the cost of employing someone to pick, pack, wrap and despatch the order. 
Orders placed before 5pm are picked from the warehouse the same day, and we aim to despatch the order the same day, however during busy periods your order may not be sent until the next working day. Please note we make every effort to despatch your order in good time. We only despatch on weekdays. 

27. Liability 

The advice given to you is advice, unfortunately it is not gospel. Our advice cannot be guaranteed as we are unable to physically examine your television. If you take on DIY repair of your television, we are to assume that you are asserting that you are competent at doing so and are aware of any potential damage you could cause to your set by not installing parts incorrectly. 

Our staff are very experienced in their field however all advice is based on common fault patterns through knowledge of years of experience by technical staff, they cannot guarantee this advice will be correct, only physical examination of your television can give rise to fully confident diagnostics and consequent repair.

For this reason, the advice given to any customer by any of our staff by any form of communication is to be used in conjunction with common-sense and your own technical ability. 

If you are not experienced or competent in DIY TV repair then we highly suggest that the television in question is taken to a qualified repair technician. 
Crystal TV Spare Parts is therefore not liable for any consequent damage or loss for installation of parts with or without our advice. 

If you refuse to take your TV to a technician in the first instance and then ask our advice, we assume that you are knowledgeable enough to fix your own television, we cannot instil years of experience in one phone call to a customer I'm afraid nor does any of our advice replace good old fashioned common sense. 

IMPORTANT: Diagnosis and repair of televisions is not without its risks. 
Before working with electricity and televisions always read and follow any relevant manuals and safety instructions. 

When working with electricity always turn off the mains. 

Plasma televisions and parts especially carry high residual voltages even when they are unplugged: be sure to handle all parts appropriately and with great care, if you are unsure how to do this you should always consult an appropriate professional.